Process Design Specialist

Our client is a global organization looking to make their next Process Design Specialist hire.


Key Responsibilities

• Analyze and document existing business processes, workflows, operational controls, and dependencies to support transformation initiatives.
• Collaborate with business stakeholders and subject matter experts to gather process requirements and identify operational improvement opportunities.
• Identify inefficiencies, risks, and opportunities for process standardization and optimization.
• Support the design of future-state processes, including workflows, responsibilities, handoffs, and service delivery models.
• Apply established process design frameworks, documentation standards, and governance practices to ensure consistency across business operations.
• Develop and maintain standard operating procedures (SOPs), process maps, work instructions, and operational documentation.
• Create training materials and knowledge resources to support employee onboarding and knowledge transfer activities.
• Document operational risks, process controls, and compliance requirements to support governance and audit readiness.
• Maintain accurate process documentation, version control, and knowledge management repositories.
• Collaborate with transformation, design, and transition teams to ensure documentation and training materials support operational readiness.
• Identify and escalate gaps or inconsistencies in process documentation and proposed operating models.
  

Must Haves

• Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or a related discipline.
• At least 4 years of experience in process analysis, business operations, transformation, documentation, or shared services.
• Experience in business process mapping, workflow documentation, and process analysis.
• Proven experience developing SOPs, training materials, operational documentation, or knowledge management resources.
• Experience supporting business transformation or continuous improvement initiatives.
  

Preferred Qualifications

• Lean Six Sigma Yellow or Green Belt certification or training.
• PMP certification or equivalent project management qualification.
• Master's degree in Business Administration or a related discipline.
• Certification in Business Process Management (BPM), process mapping, instructional design, or training development.
• Proficiency with process mapping tools such as Microsoft Visio, BPMN, or equivalent platforms.
• Strong analytical, problem-solving, documentation, and stakeholder communication skills.
• Knowledge of process governance, operational risk, compliance, and quality assurance practices.
• Ability to collaborate effectively across cross-functional teams in a matrixed organization.