Full Time
Our client is an established software business delivering mission-critical ERP and workflow solutions to customers, with a strong focus on successful implementation, customer outcomes, and long-term partnerships.
They are looking for an Implementation Consultant to manage technical implementations from discovery through to hypercare, ensuring clients receive a smooth, structured, and high-quality onboarding experience.
In this role, you will be responsible for connecting the platform to customers' ERP environments, supporting sandbox setup and testing, managing issue registers, guiding clients through UAT and go-live, and ensuring each implementation is ready for handover to the support team.
Key Responsibilities
Implementation and Client Onboarding
- Manage end-to-end client onboarding, including software installation, connectivity setup, configuration, troubleshooting, and deployment of both cloud-based and on-premise solutions.
- Connect and configure the platform to customer ERP environments, including API integrations, data validation, and connectivity testing.
- Build, configure, and validate customer UAT environments, ensuring data flows, system behaviour, and business logic align with customer requirements.
- Support customer onboarding activities through configuration, testing, troubleshooting, and technical guidance.
UAT, Go-Live, and Hypercare
- Prepare UAT test cases and support clients throughout UAT execution.
- Assist with defect identification, resolution, and follow-up during the testing phase.
- Conduct soft go-live testing to confirm all migration components, configurations, and integrations are accurate.
- Provide elevated technical support during the post-go-live hypercare period.
- Contribute to detailed handover documentation for the internal support team to ensure continuity of service.
Issue Management and Technical Support
- Work closely with Lead Implementation Consultants and Solution Managers to review issue registers, prioritise issues, and track technical bugs, requests, and enhancements.
- Perform root cause analysis, troubleshoot issues where possible, and liaise with Engineering where further technical support is required.
- Escalate risks, blockers, and critical issues through the appropriate channels.
- Provide proactive communication, status updates, and clear reporting to internal and external stakeholders.
Requirements
- Previous experience working with ERP technologies or AP automation solutions is highly desirable.
- 3 to 5 years of experience in a technical implementation, software implementation, or related role.
- Strong understanding of software solutions, with Pronto or AlayaCare experience highly desirable.
- Proficient understanding of SQL and database solutions.
- Experience with system integrations, API configuration, connectivity testing, and troubleshooting.
- Strong understanding of software implementation lifecycles, including UAT, go-live, and post-go-live support.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to a range of stakeholders.
- Collaborative, customer-focused, and comfortable solving complex problems in a practical and solutions-oriented way.
- Able to work in a fast-paced environment while maintaining strong attention to detail.
Work Setup
- 1 day RTO per 2 weeks
- 12 month contract