Sr. Network Administrator

Overview: Our US-based MSP client is seeking a highly skilled and motivated Sr. Network Administrator to provide advanced network support and management for their clients' IT infrastructure. This role requires strong problem-solving abilities, attention to detail, and hands-on experience with managing client networks, including Fortinet equipment, Windows systems, and Linux servers.

Key Responsibilities:

• Provide Level 3 technical support for network infrastructure, including troubleshooting and maintaining Windows systems and Linux servers.

• Support and configure Fortinet networking equipment, ensuring optimal performance, security, and network reliability.

• Manage, monitor, and optimize client networks, ensuring connectivity and performance meet client requirements.

• Handle escalations from Level 1-2 support and assist with more advanced network troubleshooting and resolution.

• Respond to complex network management requests, including the setup and configuration of network devices, firewall management, and VPNs.

• Collaborate with project teams to deliver network solutions tailored to client-specific needs.

• Participate in the on-call rotation (2-person rotation), providing after-hours support for urgent network issues.

• Ensure adherence to service-level agreements (SLAs) and provide timely updates to clients.

• Maintain detailed documentation of network issues, troubleshooting steps, and resolutions in ticketing systems.

• Continuously improve technical knowledge by staying up to date with new network tools, best practices, and industry developments.
  

Required Qualifications:

• Minimum 5 years of experience in network administration or a similar role.

• Strong hands-on experience with Fortinet networking equipment and network infrastructure management.

• Proficient in Windows 10 and Linux server environments.

• Strong understanding of networking concepts (routing, switching, firewalls, VPNs).

• Excellent problem-solving and troubleshooting skills, particularly in network environments.

• Ability to manage multiple priorities in a fast-paced, client-driven environment.

• Strong communication skills, particularly in phone-based support.

• Flexibility to participate in the on-call rotation.

Preferred Qualifications:

• Familiarity with endpoint protection platforms like SentinelOne (EDR) and knowledge of Managed Detection and Response (MDR) solutions, such as BlackPoint Cyber.

• Experience with remote monitoring and management (RMM) tools.

• Familiarity with Office 365 management (nice to have).

• Previous experience in a managed services provider (MSP) environment.